All our deliveries are handled by The Courier Guy.
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when delivered to your destination
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY
You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been despatched and we will give you the tracking ID to follow up your shipment.
HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?
Once you’re at checkout you’ll have an ETA for each of the products you order.
The ETA may differ between products depending on where they’re located and the delivery method you’ve selected.
QUESTIONS AND INFORMATION
For any questions concerning delivery, please contact Us any time at the following address: data@mosego.co.za
This Privacy Policy was last updated on 23 May 2024.
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