We take pride of our MOSEGO items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
If you’re returning something faulty, damaged or soiled please contact RETURNS@MOSEGO.CO.ZA prior to sending any return.
Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.
HOW DO I RETURN AN ITEM FOR REFUND?
If your item has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 28 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.
Refunds for full priced items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don’t reimburse you for your postage cost back to us.
Sale items are not returnable (for exchange or refund).
HOW DO I EXCHANGE AN ITEM?
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 28 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you’ll receive an email with the tracking ID to follow up your shipment.